Services we offer
Business Performance Maximization
$125-300/Hr
Our skills span across multiple sectors with a specialty in Healthcare and Hospitality Operations. Unlock unparalleled potential with our strategic insights, tailored to elevate your business to new heights. Our exclusive consultancy ensures a seamless transformation, driving efficiency and success through refined expertise.
Key services can include: Appropriate Performance Measurement | Process Improvement | Operational Planning | Playbook Creation | Change Management | Risk Identification | Challenges Assessment | Medicare support | HEDIS & Stars
Customer Experience Enhancement
$TBD on Scope of Project
In today’s competitive landscape, the customer experience is paramount. At Thomas Grace Business Solutions, we specialize in crafting strategies that elevate your organization's engagement with customers, ensuring satisfaction and loyalty at every touchpoint.
Key support can include: Shadowing | Understanding the “Why”| Rehearsal | Process Improvement to support experience | Life of a Customer | Focus groups
Interim Senior/Executive Leadership
$TBD on Scope of Leadership
Too many times, organizations are left with gaps in leader staffing which can cause interval, if not lasting, declination in accountability. We are here to support organizations in filling those gaps as an interim leader ensuring the support needed where it matters most to your organization.
Additional services can include teaching Leadership cohesiveness + collaboration, and Coaching.
Value-Based Care Support
$125-300/Hr
I provide tailored strategies to enhance efficiency, quality, and profitability in Value-Based Care organizations.
1. Operational Efficiency and Process Improvement
Streamlining Workflows: Identify bottlenecks and redesign processes to reduce waste, improve staff productivity, and enhance patient outcomes.
Data-Driven Optimization: Use key performance indicators (KPIs) and advanced analytics to drive improvements across clinical, financial, and operational domains.
Care Coordination: Ensure seamless integration of care teams to minimize redundancies, prevent errors, and optimize patient transitions.
2. Quality and Patient Experience Enhancement
Ritz-Carlton-Inspired Training: Apply world-class service principles to elevate patient satisfaction, ensuring experiences that foster trust and loyalty.
Patient-Centric Care Models: Develop and implement care strategies that align with quality metrics and patient feedback for improved outcomes.
Compliance and Accreditation: Support organizations in meeting regulatory requirements and achieving top-tier quality ratings.
Quality of Care Support: Develop care programs with Clinical and Operations to ensure patients meet their HEDIS and STARS; support getting patients into the office, and ensure physicians know what to do when they are there.
3. Financial Performance
Maximizing Reimbursements: Assist in aligning incentives with quality and efficiency goals.
Cost Containment Strategies: Identify opportunities to reduce operational and clinical costs while maintaining high standards of care.
Population Health Management: Provide actionable insights for managing at-risk populations to improve care outcomes and control costs.
Specialty Care: Assist in choosing the highest-quality providers at appropriate costs to manage MLR
4. Leadership Development and Organizational Culture
Leadership Coaching: Equip leaders with tools to foster collaboration, adaptability, and accountability in a value-driven care environment.
Employee Engagement: Design initiatives that align staff goals with organizational objectives, driving performance and reducing turnover.
Cultural Transformation: Support the shift to a culture that prioritizes value, innovation, and continuous improvement.
5. Technology and Digital Transformation
EHR Optimization: Ensure electronic health records (EHR) are fully utilized to support clinical decision-making and documentation.
Telehealth Integration: Guide organizations in expanding virtual care offerings to improve access and patient satisfaction.
Analytics Platforms: Implement tools to track outcomes, identify trends, and support data-driven decision-making.